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Our Care Coordination Services

Enhance your patient care delivery with GrowEdge's expert Virtual Patient Care Coordinators, delivering comprehensive care coordination solutions that ensure seamless clinical operations and exceptional patient experiences across all care settings.

We provide specialized care coordination support for Primary Care, Specialty Care, and Chronic Care Management. Each specialty receives tailored coordination approaches for optimal patient outcomes.

Our Care Coordination Team Levels

Every member of our Virtual Patient Care Coordination team is fully trained in comprehensive care coordination services. Choose the level that best matches your practice's complexity and specific patient care needs.

Skill matrix for patient care coordination teams at different levels
Care Coordination SkillsJunior CoordinatorIntermediate CoordinatorSenior CoordinatorLead Coordinator
Appointment Scheduling & Management✓✓✓✓
Patient Communication & Follow-ups✓✓✓✓
Medical Documentation Support✓✓✓✓
Care Coordination & Care Plan Monitoring✓✓✓✓
Referral Management & Specialist Coordination✓✓✓✓
Patient Education & Health Literacy Support✓✓✓✓
Medication Adherence Follow-up✓✓✓✓
Chronic Care Management Support✓✓✓
EHR/EMR System Proficiency✓✓✓
Quality Metrics Tracking & Reporting✓✓
Complex Case Management✓✓
Team Training & Clinical Workflow Optimization✓

Virtual Patient Care Coordination.

We provide dedicated Virtual Patient Care Coordinators who seamlessly integrate with your healthcare team to manage appointment scheduling, patient communication, follow-up care, medical documentation, and care coordination. Our unique approach combines healthcare expertise, comprehensive training, quality assurance oversight, and HIPAA-compliant infrastructure to ensure exceptional patient experiences and smooth clinical operations.

  • Appointment Scheduling & Management
  • Patient Communication & Education
  • Care Follow-up & Reminder Systems
  • Medical Documentation Support
  • Care Coordination & Referral Management
Virtual Patient Care Coordination Services
Patient Care Coordination FAQ

We provide comprehensive virtual patient care coordination including appointment scheduling, patient communication, follow-up care coordination, medical documentation support, and referral management. Our coordinators work as an extension of your healthcare team, ensuring seamless patient experiences and efficient clinical operations through secure, HIPAA-compliant platforms.

Every care coordinator undergoes a comprehensive 3-month training program covering healthcare protocols, patient communication, medical terminology, and EHR systems, followed by 1 month of supervised practice. Our healthcare quality assurance team continuously monitors interactions and provides ongoing training to maintain the highest standards of patient care and satisfaction.

We prioritize patient data security with HIPAA-compliant infrastructure and processes. All patient interactions and health information are handled through encrypted, secure systems with strict access controls. Our coordinals follow rigorous privacy protocols, and we maintain comprehensive compliance with healthcare data protection regulations.

We offer flexible care coordination plans: dedicated full-time coordinators for large practices, part-time support for smaller clinics, and specialized teams for specific medical specialties. Each plan includes quality monitoring, performance reporting, and regular service reviews to ensure optimal patient care and practice efficiency.

We carefully match coordinators based on your medical specialty, practice size, patient demographics, and specific workflow requirements. Whether you need general care coordination, specialty-specific support, or complex chronic care management, we ensure the right expertise and personality fit for your practice culture and patient needs.
Our Unique Approach

What Makes Our Care Coordination Different.

Experience the power of our unique approach combining healthcare expertise, comprehensive training, quality assurance oversight, HIPAA-compliant infrastructure, and custom specialty matching for superior patient care coordination.

  • Extended Practice Hours

    Care coordination support beyond regular office hours. Our teams provide coverage during evenings and weekends, ensuring patients can always reach someone for scheduling, questions, and support when your practice is closed.

  • Healthcare-Specific Training

    Every care coordinator completes a 3-month intensive training program covering medical terminology, healthcare protocols, patient communication, and EHR systems, followed by supervised practice. This ensures they're fully prepared to support your clinical team effectively.

  • Quality Assurance Monitoring

    Continuous evaluation of patient interactions to maintain healthcare standards. Our dedicated healthcare QA team regularly reviews communications, documentation, and coordination activities, providing feedback to ensure consistent care quality.

  • HIPAA-Compliant Security

    All patient interactions and health information are handled through secure, encrypted systems with HIPAA-compliant infrastructure. We maintain strict privacy protocols and access controls to protect sensitive patient data at all times.

  • Specialty-Specific Matching

    Coordinators selected based on your medical specialty and practice needs. We match healthcare professionals to your specific requirements, whether you need primary care coordination, specialty practice support, or complex chronic care management.

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We're happy to answer any questions you may have and we help you determine which of our services best fit your needs.

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