This Privacy Policy details how GrowEdgeX BPO (referred to as "we," "us," or "our"), an entity established in Dallas, Texas, collects, uses, and protects the Personal Information of website visitors and business contacts. By using our website, you agree to the terms described in this policy.
II. Information We Collect
We collect information essential for managing commercial relationships and delivering our BPO services:
Client Contact Data: Name, job title, company name, work email address, and business phone number when you inquire about or contract services.
Operational/Commercial Data: Details regarding the specific BPO services your company requires.
Billing Data: Information necessary for invoicing and payment processing.
Usage Data: Your IP address, device information, browser type, and pages visited on our site, collected for analytics and security.
III. How We Use Your Information
We use the collected information primarily to deliver and manage our BPO services:
Contract Management: To onboard your company, execute the services outlined in our agreements, and provide technical support.
Client Communication: To send operational updates, service performance reports, and respond to your inquiries.
Third-Party Services: To facilitate professional communication, your business contact details are used with our communication service provider, such as RingCentral.
Marketing: To send promotional materials and offers, only if you provide explicit consent.
IV. Sharing and Disclosure of Information
We treat client data confidentially. Disclosure is limited to:
Internal Teams: Sharing with GrowEdgeX BPO staff necessary to manage your account and deliver services.
Service Providers: Sharing with vendors like hosting providers and our phone platform (RingCentral), who are contractually required to protect your data.
Legal Compliance: Disclosure when legally mandated by court order or government regulation.
📱 GrowEdgeX BPO SMS (Text Message) Policy
This notice addresses compliance for all business-related text communications sent by GrowEdgeX BPO.
A. Consent and Program Details (TCR/TCPA Compliance)
Purpose: Text messages are used strictly for business-critical communication, such as urgent service alerts, confirming critical operational data, and agent follow-up.
Cost:Message and data rates may apply from your mobile carrier.
Message Frequency: Varies based on your service status and inquiry volume.
B. Opt-Out and Data Restriction
Opt-Out: You can cease all text communications at any time by replying "STOP" to any message you receive. Reply "HELP" for assistance.
Data Privacy Restriction (TCR Requirement):Phone numbers and SMS consent obtained from your contacts will not be sold, shared, or traded with any third parties or affiliates for marketing or any non-operational purpose.
📜 Terms of Service Summary for GrowEdgeX BPO
This is a summary of our core Terms of Service ("Terms"). By using www.growedgex.com, you agree to these Terms.
I. Use of Website
The website is provided to inform you about and engage you in our BPO services. You agree not to use the site for any unlawful purpose and affirm that all information you provide to GrowEdgeX BPO is accurate.
IV. Governing Law and Jurisdiction
These Terms and your use of the website shall be governed and construed in accordance with the laws of the State of Texas. Any legal action related to these Terms shall be brought exclusively in the state and federal courts located in Dallas County, Texas.
ACTION REQUIRED: Place the following text directly next to the UN-CHECKED checkbox on all your website forms where a phone number is collected. This satisfies the TCPA/CTIA consent mechanism requirement.
I consent to GrowEdgeX BPO contacting me via phone or text at the number provided regarding my inquiry and potential BPO services. Reply STOP to cancel. Standard message and data rates may apply.
For further questions or clarification, please contact us at +1 469 472 2311 or via our website contact form.